Since every single lollipop is mixed, poured and packed by hand, please allow up to 14 days for your order to be shipped out. This making/processing time is in addition to the transit shipping time. I know how excited you are to get your order and promise that I'm working hard to get them out to you.

At this time I only ship within Canada & the United States. Shipping beyond North America becomes quite costly; most of the time, the price is almost double the cost of the product itself. If this is okay with you, please email me and I'll get you quote for an international order. Please email: shipping@bymikandsu.com

If a package gets lost while in transit and cannot be recovered, I can send out a replacement package upon the next restock, as long as the package is NOT marked as "Delivered"

If a package gets lost or stolen, but is marked as "Delivered", please understand that I cannot send a replacement or issue a refund. You are encouraged to open a ticket with the courier service who will investigate your missing package. 

To open a support ticket with Canada Post, please click here

To submit a missing package with USPS, please click here

Due to a high volume of orders, I cannot update addresses; if you provide an address and would like to make changes, I will have to cancel your order.

If you place multiple orders, as much as I try, I will not always be able to combine orders (again, this is due to logistics and the high volume of orders). Additionally, I will no longer be able to refund shipping fees on multiple orders, because the shipping cost is based on *weight* & distance (more lollies = more weight). So whether it's in one combined order or arriving to you in two separate parcels, the cost usually is the same.

Unfortunately, if items are returned back to me, I will have to charge a re-shipping fee to get the package sent back to you. Please note that there is a 1-3 week delay between the time when the courier returns a package to me and then the re-shipping time to get the package back out to you.

As always, I strongly encourage you to triple check your shipping address upon check out to avoid such delays, it's always a bummer for everyone when this happens *welp*

For the best enjoyment, I recommend cosuming the lollipops within 6 weeks of receiving it =)

YES! Since lollipops are basically just large sugar crystals, they can lose their shape when exposed to humidity and heat.

Also, my lollipops are made with simple ingredients and none of the funky preserveratives you find in store-bought hard candies, as such, any "shapelessness" that you experience is the natural process of sugar. They may not be pretty, but they still are delicious.

It is always recommended to keep them in a cool, dry place away from heat, light and air (airtight jars work wonderfully)

It's a small investment, but if you're truly interested in learning how to make hard candy, I do offer a Step-by-Step guide and share all my supplier information. In addition to this, I also provide one month of support where you can ask me anything lollipop-related! Ch-ch-check it out here

I definitely accept bulk orders, however, I'm very limited on how many I can take on a time. If this listing is active and not marked "sold out" it means that I am available =) Click here to learn all about custom/wholesale orders

Our lollipops are gluten-free & vegan.

From time to time, we make special lollipops and add in fun ingredients like sea salt, edible flowers, gold flakes and sprinkles.

If you have any questions about a specific assortment feel free to email me at: hello@bymikandsu.com

The short answer: No.

Parabens and phthalates are highly controversial ingredients in the cosmetic industry, but since we've worked closely with many cosmetic labs and cosmetic scientists in the past 10 years, our views on parabens and phthalates are solely based on proven science and not "clean" marketing strategies.

Are phthalates known to be horomone distruptors? Yes. Phthalates belong to the group of endocrine disruptors (EDs), which can affect hormonal balance.

Are all phthalates created equally? Absolutely not. The best analogy I've come across is this: Mushrooms. Some are poisonous and are extremely toxic, while others are safe and enjoyable - so does this mean we should avoid eating mushrooms all together? I'll let you think on that.

Historically, there are three common types of phthalates:

Diethyl Phthalate (DEP) used in fragrance

Dimethyl Phthalate (DMP) used in haircare

Dibutyl Phthalate (DBP) used in nail polish

DMP & DBP has been phased out of the cosmetic industry, but DEP is still widely used because of its good saftey profile (including in the EU). While there are valid concerns with some phthalates, not all are created equal. Phthalates found in cosmetics is not the ones that we should be worried about; but rather our largest exposure for dangerous phthalates is found in food and indoor air.

All this to say, no, there's no parabens or phthalates in our beauty products because there wasn't a specific need for them, but I was compelled to shed some light on this topic as it is something I am very passionate about. It's not easy to simply "google" about it because there is SO. MUCH. demonizing rhetoric perpetuated by the "clean" beauty movement, that it can be very dizzying — Mikayla

Never, ever. We only test on humans.

They sure are!